Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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You may return most new, unopened items within 30 days of delivery for a full refund. Proof of purchase in the form of a bill of sale or receipted invoice, evidencing that the product is within the applicable warranty period. To Obtain Warranty Service and Troubleshooting Information: Call 1.800.592.9541 or email To receive warranty service along with the name and address of an authorized product service center, the original consumer purchaser must contact us for problem determination and service procedures. What Is Not Covered by Warranty Damages or malfunctions not resulting from defects in material or workmanship and damages or malfunctions from other than normal use, including but limited to, repair by unauthorized parties, tampering, modification or accident. Your product will be repaired or replaced at no charge for parts or labor for a period of one year. This warranty covers products that fail to function properly UNDER NORMAL USAGE, due to defects in material or workmanship. This warranty covers the original consumer purchaser only and is not transferable. Vivitar Warranty - All our products carry a 1 year warranty from the date of purchase, no matter where it was purchased.
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